Our goal at Mowarid is to help you receive your order when and where you want it!
Please read this policy carefully along with the terms and policies for the details of shipping your order.
1.1. While purchasing the product(s), provide your mobile number, and the delivery team will call you when they are on their way to let you know about their arrival time. The team will deliver the product at the time of your choice.
1.2. The products are shipped by the authorized couriers of the supplier or manufacturer and this is stated before placing the order, you must first check the delivery list to ensure that the team is able to deliver the order to you.
1.3. The customer must keep the electronic payment receipts that may be requested from him during the delivery of the products, and he is also obligated to sign the receipt of receipt of the product.
1.4. The Supplier platform does not bear any responsibilities or obligations in the face of the customer as a result of the delay in the delivery and delivery of products due to circumstances beyond our control, and in case of delay, the supplier will contact you via e-mail or phone.
1.5. In the event that the shipment of products is delayed as a result of force majeure or emergency circumstances so that it becomes clear that the delivery of the sold products is not possible on the date of shipment and delivery specified, the customer will be immediately notified of those circumstances and provided with a new delivery date.
1.6. The customer must comply with the supplier's shipping policy, which may change from time to time.
2) Shipping and delivery time
2.1 Shipping is carried out according to the policies approved by the vendor shipping policy.
2.2. Shipping time varies depending on the city and delivery address entered by the customer in the order.
3) The places we deliver the products to
All regions of the Kingdom of Saudi Arabia.
4) Delivery to work or home
4.1. When ordering, you can choose the address you prefer to deliver the order, whether work or home.
4.2. You can save in your personal page the number of delivery addresses you need inside Saudi Arabia.
4.3. You can use an alternate address if you want to send a gift to someone, in which case your address is the billing address.
All products are secured until delivered to your door.
6) Shipping Fee
6.1. The customer bears all shipping fees in addition to the price of the products, which may vary from one customer to another depending on the distance traveled by the shipping representative.
6.2. Shipping fees vary by city. You can check the shipping charges on the checkout page after selecting the city to ship to.
6.3. Shipping fee is not refundable if you reject any order after it has been shipped without any justification.
7) Shipment confirmation and order tracking
7.1. To facilitate the shipping process and to receive your order as soon as possible, please add the exact information you were asked to, including: full name, mobile number, detailed address (city - neighborhood - street - building).
7.2. When your order has been shipped, you will receive an email with your order details including the date and time of shipment.
8) Receipt of the order
8.1. We do not guarantee that your order will arrive on time. There may be a number of unforeseen reasons (such as force majeure or emergency circumstances) that will cause your order to arrive after the expected arrival date.
8.2. After receiving your order in good condition, you must sign the receipt invoice.
If you have any question or inquiry, you can contact our customer service.
Our customer service team is available from Saturday to Thursday from am to pm KSA local time.
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All rights reserved to Mowarid