Please see the Buyer FAQ section for more information
What is Mowarid?
An electronic platform to link
registered and approved suppliers and manufacturers on the site to display
their products for sale through their stores on the site, and between customers
who order products. The role of the platform is limited to linking the two
parties and providing communication between them.
Is it necessary to register an account on the platform?
Yes, you must have to register an account on the
Mowarid platform to complete any purchase, and to provide you security and
What should I do if I forgot my password?
Click on "Forgot Password" on the
login page, and you will receive an email with instructions to reset your
Is shopping safe on Mowarid platform?
Yes, shopping is easy and 100% safe, mowarid.com
operates on a stable and secure platform and uses the latest electronic
encryption technology that follows the highest security standards, SSL
technology that complies with international e-commerce standards, and all
buyer's billing information is encrypted and secured.
Are the offered products always available?
Products are provided as available from the
supplier according to the specifications on the platform.
Are there any hidden fees when buying online?
There are no hidden fees when buying on Mowarid
platform. The price you see on the products page is exactly what you pay, and
delivery fees may vary depending on the type of products, quantity and delivery
location, then a specific percentage will be deducted if you choose the payment
method upon receipt, and this information will be available on the payment page
before order confirmation.
What kind of credit/debit cards that you accept to pay with?
We accept the following
payment methods: Visa, MasterCard, Mada, STC and Cash on Delivery.
You will need your card
number, expiration date and three digit CVV number (located on the back of your
§ Cash on
If you are not comfortable
with making online payment on mowarid.com, you can choose to pay cash on
delivery when the order is delivered to your doorstep without having to make
any online prepayment.
The maximum value of the Cash
on Delivery order is unlimited SAR. This method is for cash payment only, and
no other payment method will be accepted.
We accept payment in Saudi riyals only, it is
not possible to use a foreign currency when paying upon receipt.
How secure are my credit card details?
All credit card transactions are processed
through a secure online payment gateway that encrypts your card details in a
secure environment. These details will be fully encrypted and will only be used
to process the card transactions you initiated.
When will the product be refunded if the transaction is not completed or failed?
There are no steps to refund the value of the
product when the transaction is not completed or failed, and the amount will be
automatically refunded to your bank account within the next working day, and
since Mowarid platform is an intermediary between merchants and customers, it
does not bear the responsibility to return any amounts paid by the customer,
but it is the merchant's responsibility alone.
Who bears the cost of shipping the order?
The customer or buyer is responsible for the
shipping cost of the order.