Yes, you must have to register an account on the Mowarid platform to complete any purchase, and to provide you security and protection.

Click on "Forgot Password" on the login page, and you will receive an email with instructions to reset your password.

Once you place your order, your purchase, payment and delivery details will appear, and you will receive a confirmation email with your order details and order number.

After you have finished adding your products to the shopping cart and you are ready to complete your transaction, select "Pay" in the shopping cart pane, then follow the steps and enter the data required to deliver the products and payment information, until you receive an order confirmation message, and an email with your order summary.

There are no hidden fees when buying on Mowarid platform. The price you see on the products page is exactly what you pay, and delivery fees may vary depending on the type of products, quantity and delivery location, then a specific percentage will be deducted if you choose the payment method upon receipt, and this information will be available on the payment page before order confirmation.

We accept the following payment methods: Visa, MasterCard, Mada, STC and Cash on Delivery.

§  Credit Card Payment

You will need your card number, expiration date and three digit CVV number (located on the back of your card).

§  Cash on Delivery

If you are not comfortable with making online payment on mowarid.com, you can choose to pay cash on delivery when the order is delivered to your doorstep without having to make any online prepayment.

The maximum value of the Cash on Delivery order is unlimited SAR. This method is for cash payment only, and no other payment method will be accepted.

We accept payment in Saudi riyals only, it is not possible to use a foreign currency when paying upon receipt.

All credit card transactions are processed through a secure online payment gateway that encrypts your card details in a secure environment. These details will be fully encrypted and will only be used to process the card transactions you initiated.

You can return or exchange the product you purchased in accordance with the return policy of the supplier, or by writing to the email you received after purchase.

There are no steps to refund the value of the product when the transaction is not completed or failed, and the amount will be automatically refunded to your bank account within the next working day, and since Mowarid platform is an intermediary between merchants and customers, it does not bear the responsibility to return any amounts paid by the customer, but it is the merchant's responsibility alone.

You will receive an order confirmation email summarizing your order and payment details. When you receive your purchase, the driver will give you a delivery note detailing the order you received.

We are working to return your product during this period, however if we exceed the 15 working day period, the customer will be compensated by the merchant according to the law of the Saudi Ministry of Commerce and Industry (product price ÷ 400 x number of days of delay) and will be added to your e-wallet .

Please review the shipping policy of each supplier or manufacturer.

You can track your order with the supplier and communicate with him for any inquiries related to shipping and delivery through the contact numbers.

The customer or buyer is responsible for the shipping cost of the order.

We will receive and ship your product to you free of charge, but please note that we have a policy of some service centers that will ask you to pay money for products that are rated out of warranty and you have declined the price of repair.