An electronic platform to link
registered and approved suppliers and manufacturers on the site to display
their products for sale through their stores on the site, and between customers
who order products. The role of the platform is limited to linking the two
parties and providing communication between them.
Yes, you must have to register an account on the
Mowarid platform to complete any purchase, and to provide you security and
protection.
Click on "Forgot Password" on the
login page, and you will receive an email with instructions to reset your
password.
Yes, shopping is easy and 100% safe, mowarid.com
operates on a stable and secure platform and uses the latest electronic
encryption technology that follows the highest security standards, SSL
technology that complies with international e-commerce standards, and all
buyer's billing information is encrypted and secured.
Products are provided as available from the
supplier according to the specifications on the platform.
Once you place your order, your purchase,
payment and delivery details will appear, and you will receive a confirmation
email with your order details and order number.
After you have finished adding your products to
the shopping cart and you are ready to complete your transaction, select
"Pay" in the shopping cart pane, then follow the steps and enter the
data required to deliver the products and payment information, until you
receive an order confirmation message, and an email with your order summary.
There are no hidden fees when buying on Mowarid
platform. The price you see on the products page is exactly what you pay, and
delivery fees may vary depending on the type of products, quantity and delivery
location, then a specific percentage will be deducted if you choose the payment
method upon receipt, and this information will be available on the payment page
before order confirmation.
We accept the following
payment methods: Visa, MasterCard, Mada, STC and Cash on Delivery.
§ Credit
Card Payment
You will need your card
number, expiration date and three digit CVV number (located on the back of your
card).
§ Cash on
Delivery
If you are not comfortable
with making online payment on mowarid.com, you can choose to pay cash on
delivery when the order is delivered to your doorstep without having to make
any online prepayment.
The maximum value of the Cash
on Delivery order is unlimited SAR. This method is for cash payment only, and
no other payment method will be accepted.
We accept payment in Saudi riyals only, it is
not possible to use a foreign currency when paying upon receipt.
All credit card transactions are processed
through a secure online payment gateway that encrypts your card details in a
secure environment. These details will be fully encrypted and will only be used
to process the card transactions you initiated.
There may be a problem with your credit card.
Please double check that your card information is correct (name, number, expiration
date, address, security code), and if the problem persists, you must contact
your credit card bank.
You can return or exchange the product you
purchased in accordance with the return policy of the supplier, or by writing
to the email you received after purchase.
There are no steps to refund the value of the
product when the transaction is not completed or failed, and the amount will be
automatically refunded to your bank account within the next working day, and
since Mowarid platform is an intermediary between merchants and customers, it
does not bear the responsibility to return any amounts paid by the customer,
but it is the merchant's responsibility alone.
You will receive an order confirmation email
summarizing your order and payment details. When you receive your purchase, the
driver will give you a delivery note detailing the order you received.
We are working to return your product during
this period, however if we exceed the 15 working day period, the customer will
be compensated by the merchant according to the law of the Saudi Ministry of Commerce
and Industry (product price ÷ 400 x number of days of delay) and will be added
to your e-wallet .
Once you place an order, you
will be contacted by the merchant within 24 hours to verify the validity of
your order, and after verification is completed, the product will be sent to
the address entered by the customer.
In the event of any problem between the customer
and the merchant, the customer must communicate with the merchant first via
e-mail or through the chat provided by Mowarid platform to solve the problem,
and in the event that the two parties do not reach a solution to this problem,
one of the parties (the customer or the merchant) can file a complaint with
this The problem is directed to Mowarid platform management to search in it and
follow up its procedures with the merchant.
Please review the shipping policy of each
supplier or manufacturer.
You can track your order with the supplier and communicate
with him for any inquiries related to shipping and delivery through the contact
numbers.
The customer or buyer is responsible for the
shipping cost of the order.
We will receive and ship your product to you
free of charge, but please note that we have a policy of some service centers
that will ask you to pay money for products that are rated out of warranty and
you have declined the price of repair.
Yes, you can do this, but please contact us
first to confirm this step.
Please see the Buyer FAQ section for more information
An electronic platform to link
registered and approved suppliers and manufacturers on the site to display
their products for sale through their stores on the site, and between customers
who order products. The role of the platform is limited to linking the two
parties and providing communication between them.
Yes, you must have to register an account on the
Mowarid platform to complete any purchase, and to provide you security and
protection.
Click on "Forgot Password" on the
login page, and you will receive an email with instructions to reset your
password.
Yes, shopping is easy and 100% safe, mowarid.com
operates on a stable and secure platform and uses the latest electronic
encryption technology that follows the highest security standards, SSL
technology that complies with international e-commerce standards, and all
buyer's billing information is encrypted and secured.
Products are provided as available from the
supplier according to the specifications on the platform.
There are no hidden fees when buying on Mowarid
platform. The price you see on the products page is exactly what you pay, and
delivery fees may vary depending on the type of products, quantity and delivery
location, then a specific percentage will be deducted if you choose the payment
method upon receipt, and this information will be available on the payment page
before order confirmation.
We accept the following
payment methods: Visa, MasterCard, Mada, STC and Cash on Delivery.
§ Credit
Card Payment
You will need your card
number, expiration date and three digit CVV number (located on the back of your
card).
§ Cash on
Delivery
If you are not comfortable
with making online payment on mowarid.com, you can choose to pay cash on
delivery when the order is delivered to your doorstep without having to make
any online prepayment.
The maximum value of the Cash
on Delivery order is unlimited SAR. This method is for cash payment only, and
no other payment method will be accepted.
We accept payment in Saudi riyals only, it is
not possible to use a foreign currency when paying upon receipt.
All credit card transactions are processed
through a secure online payment gateway that encrypts your card details in a
secure environment. These details will be fully encrypted and will only be used
to process the card transactions you initiated.
There are no steps to refund the value of the
product when the transaction is not completed or failed, and the amount will be
automatically refunded to your bank account within the next working day, and
since Mowarid platform is an intermediary between merchants and customers, it
does not bear the responsibility to return any amounts paid by the customer,
but it is the merchant's responsibility alone.
The customer or buyer is responsible for the
shipping cost of the order.